Alpha International

Operational Capacity

CATI Capacity at a Glance

Alpha operates a dedicated CAT I call the center supported by trained telephone interviewers, VOIP-enabled interviewing stations, live supervisory monitoring, integrated call management, audio recording, and structured quality-assurance procedures.

Trained In-House Interviewers

Interviewers trained and managed directly under Alpha’s research and quality standards.

Scalable Interviewer Capacity

Expandable capacity for large surveys, compressed fieldwork periods, and parallel assignments.

500–600

Interviews per Day

Indicative daily capacity under standard survey conditions and calling windows.

30%

Voice and Data Audit Standard

Structured audio and data review applied to completed interviews as part of CATI quality assurance.

Actual daily completion rates depend on questionnaire length, respondent eligibility, response rates, required callbacks, and permitted calling hours.

Telephone Research

What This Service Helps Clients Do

Alpha operates a dedicated CAT I call the center with trained telephone interviewers, supervisory monitoring, VoIP-enabled interviewing stations, integrated call management, and quality-assurance software. Interviewers are recruited, trained, monitored, and held accountable to Alpha’s research ethics and data-quality standards.

CATI is particularly effective when face-to-face interviewing is logistically difficult, time-sensitive, costly, or restricted by security and access conditions. It supports geographically dispersed samples, rapid assessments following emergencies, large-scale public opinion research, beneficiary follow-up, and tracking studies requiring repeated contact.

Reach Dispersed Samples

Conduct structured interviews across governorates and geographic areas without requiring physical travel.

Generate Rapid Evidence

Complete data collection quickly for emergency assessments, operational decisions, and time-sensitive reporting.

Monitor Change

Re-contact respondents across survey waves to track changes in attitudes, behaviors, needs, or program outcomes.

Maintain Quality Control

Apply live supervision, automated validation, call recording, interviewer monitoring, and structured voice and data audits.

When to Commission This Service

For large-scale public opinion polls, political tracking, or public-attitude surveys.
For rapid humanitarian needs assessments requiring compressed fieldwork and reporting timelines.
For post-distribution monitoring, beneficiary verification, or satisfaction surveys.
For longitudinal tracking and panel studies requiring repeated respondent contact.
When face-to-face data collection is restricted by security, movement, geographic access, time, or budget.
When clients require centrally supervised data collection with real-time progress and quality monitoring.

CATI Solutions

What Clients Commission From Us

Alpha delivers standalone telephone surveys, rapid-response assignments, recurring trackers, and integrated mixed-mode research programs.

Public Opinion Polls

Population-based telephone surveys measuring political, social, economic, and public-policy attitudes at a national or sub-national level.

Post-Distribution Monitoring

Rapid telephone follow-up with program participants to verify receipt, access, utilization, satisfaction, and targeting accuracy.

Rapid Humanitarian Assessments

Fast-turnaround surveys following emergencies to assess needs, access, conditions, priorities, and service gaps across affected populations.

Beneficiary Satisfaction Surveys

Structured interviews measuring satisfaction, accessibility, timeliness, service quality, communication, and perceived program outcomes.

Tracking & Panel Studies

Repeated CATI surveys with the same respondents or comparable samples to measure changes in attitudes, behaviors, and conditions over time.

Access-Constrained Data Collection

Phone-based primary research where security, movement restrictions, geographic dispersion, or operational conditions limit face-to-face access.

Systems and Controls

CATI Infrastructure and Quality Assurance

A-Field Management System

Integrated call management, interviewer tracking, progress monitoring, audio recording, and operational reporting.

Live Supervisor Monitoring

Supervisors monitor ongoing interviews, review interviewer performance, provide coaching, and intervene where necessary.

Automated Questionnaire Controls

Automatic routing, range checks, mandatory fields, eligibility screening, validation rules, and consistency checks.

Audio and Data Auditing

Structured review of recorded calls, interview duration, response patterns, call outcomes, and interviewer-level quality indicators.

Real-Time Progress Tracking

Live monitoring of completions, quotas, sample distribution, call dispositions, refusals, callbacks, and productivity.

Secure Data Management

Controlled access to respondent information, centralized data storage, secure transmission, and documented data-handling procedures.

Fieldwork Process

How Alpha Delivers This Service

STEP 01

Sampling Design

Define the target population and select the appropriate probability sample, random-digit-dialling approach, respondent list, panel, or beneficiary database.

STEP 02

CATI Instrument Programming

Program the questionnaire with automatic routing, eligibility screening, validation rules, quota controls, and call-management integration.

STEP 03

Interviewer Training & Pilot

Train interviewers on study objectives, consent, questionnaire content, respondent engagement, refusal handling, probing, and escalation procedures.

STEP 04

Live Fieldwork Management

Monitor interviewer activity, quotas, call outcomes, response rates, callbacks, productivity, and emerging implementation issues in real time.

STEP 05

Quality Monitoring

Apply live call monitoring, audio review, data-pattern checks, interview-duration analysis, supervisor feedback, and documented corrective actions.

STEP 06

Data Cleaning & Delivery

Validate, clean, label, and document the final dataset together with call outcomes, fieldwork indicators, and quality-assurance results.

Deliverables

What You Receive

Clean CATI Dataset

A validated, labelled, and documented dataset delivered in the agreed analytical format.

Fieldwork & Disposition Report

Completed calls, refusals, non-contact outcomes, callbacks, eligibility results, and response-rate information.

Quality-Assurance Report

Documentation of supervision, audio review, data checks, interviewer performance, and corrective actions.

Analytical Outputs

Statistical tables, analytical report, executive summary, dashboard, or presentation as required.

Supporting Documentation

✓ Sampling design and selection procedures

✓ Final programmed questionnaire

✓ Call and contact-attempt logs

✓ Data dictionary and variable labels

✓ Interviewer and fieldwork performance indicators

✓ Weighting documentation where required

Centralized Capacity with Fieldwork-Level Accountability

Alpha’s CATI model combines the speed and reach of telephone interviewing with centralized supervision and documented quality controls. Sampling, questionnaire programming, interviewer training, call management, audio review, data validation, cleaning, and reporting are managed as one integrated research process.

Need Rapid, High-Capacity Telephone Data Collection?

Alpha can mobilize a focused CATI team or scale interviewer capacity for large samples, rapid assessments, recurring trackers, and access-constrained research assignments.

Discuss Your CATI Requirements

CATI & Call Center Surveys